Refund Policy for Metal and Copper Business Services
At AM ENTERPRISES, we are committed to delivering high-quality metal and copper products and services. To ensure clarity and fairness, our refund policy is outlined below.
Refunds may be issued under the following conditions:
The service was not rendered due to a fault on our end.
A delivered product was damaged, defective, or not as described in the contract or invoice.
Cancellations made within the allowed notice period (see Section 3).
We do not offer refunds for:
Custom fabrication or processing orders once production has started.
Market-price-based purchases (e.g., copper sold at commodity prices at the time of transaction).
Completed scrap metal pickup or recycling services.
Services rendered more than 7 days prior to the refund request.
Service appointments must be canceled at least 48 hours in advance to be eligible for a full refund.
Orders for bulk metal or custom work must be canceled within 24 hours of payment to avoid material or labor charges.
To request a refund, please contact us at:
📧 Email: [email protected]
📞 Phone: +91 8750262555
📍 Office: B-151, GUJRANWALA TOWN PART -1, GUJRANWALA COLONY, New Delhi, North Delhi, Delhi, 110009
Please include your name, invoice number, service date, and reason for the refund request. We process valid refunds within 7–10 business days.
We reserve the right to deny refunds if:
The request falls outside the allowed time frame.
Evidence suggests misuse or misrepresentation of service claims.
The customer fails to return goods (if applicable) or comply with our return instructions.
For unresolved issues, please contact our customer service team. We aim to find fair resolutions for all parties.
We reserve the right to update this policy. Any changes will be communicated via our website or email.